Cancellations/Refunds

Cancellations

In order to ensure uninterrupted service to your website, the service contract will automatically renew unless cancelled by the site owner. Therefore, PIC INNOVATION PTE. LTD. requests that cancellation requests be made via phone or email at least 2 weeks prior to the date of renewal. PIC INNOVATION PTE. LTD. will acknowledge the cancellation notice within 24 hours of receipt. Your satisfaction is important to us and PIC INNOVATION PTE. LTD. will honor all requests promptly. If you do not receive acknowledgement, please contact a representative as soon as possible.

Refunds

PIC INNOVATION PTE. LTD. web hosting services carry an unconditional 30 day satisfaction guarantee. If you are not satisfied for any reason within the first 30 days of service, please contact us by phone or email for a full and immediate refund. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund.

Acceptable Use Policy

PIC INNOVATION PTE. LTD. reserves the right to refuse service to any site at our sole discretion. Although we do not believe in censorship, PIC INNOVATION PTE. LTD. does not allow the following types of sites:
 

  • Websites containing explicit pornographic material
  • Racist or hate-related websites
  • “Warez” sites, including but not limited to any copyrighted software or music files sites which provide methods for circumventing copy protection (“cracks”, key codes, serial numbers, decoder chips, etc…) are also not permitted.
  • Unsolicited Email (spam) and Bulk Email

 
PIC INNOVATION PTE. LTD. will not host websites which are advertised through unsolicited email, excessive newsgroup cross-posting, or off-topic newsgroup posts. What is considered spam is determined at the sole discretion of PIC INNOVATION PTE. LTD. We will make every effort to work with our customers to insure that legitimate websites are not shut down due to what may be wrongly interpreted as unsolicited mail. Although we are first and foremost an advocate of our customers, sites in flagrant violation of this policy will be shutdown without a refund of any kind. In addition, to protect the quality of service for all of our customers, any bulk e-mailing that adversely affects the performance of our shared mail servers will be either discontinued or moved, pending customer approval.

Bandwidth/Overages

Each hosting plan is allocated a specific amount of network and system resources which is clearly specified on the PIC INNOVATION PTE. LTD. website. We realize that from time to time, customers may have unanticipated circumstances which cause their websites to use more bandwidth, disk space, or other resources than they have been allocated with their plan. In extreme cases, such overages may result in additional charges or the request to upgrade your service to a more suitable plan.
 
PIC INNOVATION PTE. LTD. will make every effort to contact you to prevent any unexpected charges or service interruptions. If the resources required by your website negatively impact other customers in our shared hosting environment, we may take steps, including possible temporary suspension of service, to restore normal server operations. Under all circumstances, suspension of service is an absolute last resort and we will make every effort to work with our customers to insure continuous and trouble-free service.

Limited Warranties

No Other Warranty

PIC INNOVATION PTE. LTD. DOES NOT MONITOR OR EXERCISE CONTROL OVER THE CONTENT OF THE INFORMATION TRANSMITTED THROUGH ITS FACILITIES. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM IS AT CUSTOMER’S OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF THE SERVICES IS AT ITS OWN RISK. EXCEPT AS PROVIDED IN THE ORDER FORM(S), PIC INNOVATION PTE. LTD. DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. PIC INNOVATION PTE. LTD. DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Disclaimer of Actions Caused by and/or Under the Control of Third Parties.

PIC INNOVATION PTE. LTD. DOES NOT AND CANNOT CONTROL THE FLOW OF INFORMATION TO OR FROM PIC INNOVATION PTE. LTD.’S NETWORK AND OTHER PORTIONS OF THE INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS OR IN-ACTIONS OF SUCH THIRD PARTIES CAN IMPAIR OR DISRUPT CUSTOMER’S CONNECTIONS TO THE INTERNET (OR PORTIONS THEREOF). PIC INNOVATION PTE. LTD. CANNOT GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR. ACCORDINGLY PIC INNOVATION PTE. LTD. DISCLAIMS ANY AND ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS.

Delays and Interruptions

PIC INNOVATION PTE. LTD. SHALL NOT BE LIABLE FOR ANY LOSS OF DATA RESULTING FROM DELAYS, CORRUPTION OF DATA, NONDELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS. CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE SERVICES, AND PIC INNOVATION PTE. LTD. SHALL HAVE NO LIABILITY THEREFOR. EXCEPT TO THE EXTENT OF PIC INNOVATION PTE. LTD. GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PIC INNOVATION PTE. LTD. NOR ITS NETWORK SERVICES SUPPLIER WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO PIC INNOVATION PTE. LTD.’S OR CUSTOMER’S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF PIC INNOVATION PTE. LTD. OR ITS NETWORK SERVICE SUPPLIER’S NEGLIGENCE.

Consequential Damages

EXCEPT FOR THE PARTIES’ INDEMNITY OBLIGATIONS, IN NO EVENT WILL EITHER PARTY BE LIABLE OR RESPONSIBLE TO THE OTHER FOR ANY TYPE OF INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, LOSS OF DATA, OR INTERRUPTION OR LOSS OF USE OF SERVICE OR EQUIPMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHERWISE.

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